Terms & Conditions

1. Introduction & Acceptance of Terms

Welcome to AMOLIH (“we,” “us,” “our”), a fine jewellery brand.

These Terms and Conditions (“Terms”) govern your access to and use of our website at www.amolih.com (the “Site”), including all purchases of Products shipped to destinations within the United States of America. By accessing or using the Site, placing an order, or creating an account, you agree to be bound by these Terms, our Privacy Policy, and our Shipping and Returns Policies, all of which are incorporated herein by reference.

We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Site, and your continued use of the Site constitutes acceptance of the modified Terms. You must be of legal age (18 years or older, or 21 where required by your state) to use this Site or place an order.

2. Definitions

"Customer" or "You" means any person who accesses or uses the Site from the United States, registers an account, or places an order for Products.

"Products" means all jewellery items, including gold, silver, gemstone, and custom-made jewellery, gift cards, and any related accessories listed for sale on the Site.

"Order" means a request placed by You through the Site to purchase one or more Products, subject to confirmation by AMOLIH.

"Custom Order" means any Product that is personalised, engraved, made-to-order, or designed specifically to Your specifications.

"Natural Gemstone" means any gemstone of natural, earth-mined origin including but not limited to diamonds, rubies, emeralds, sapphires, and semi-precious stones.

3. Product Representations, Images & Natural Gemstone Acknowledgement

3.1 Website Images & Visual Representations

All photographs, images, videos, and visual representations of Products displayed on the Site are provided for illustrative and reference purposes only. While AMOLIH makes every reasonable effort to display Products as accurately as possible, the actual appearance of any Product may differ from its representation on the Site due to:

Variations in device screen calibration, colour rendering, and display resolution

Differences in ambient lighting conditions at the time of photography

Post-processing and colour correction applied to product photography

The inherent optical properties of precious metals and gemstones under different lighting conditions

Such variations in appearance between a Site image and the delivered Product do not constitute a defect, misrepresentation, or grounds for return, unless the Product materially fails to conform to its written product description.

3.2 Natural Gemstone Uniqueness — Important Acknowledgement

AMOLIH works extensively with natural, earth-mined gemstones. By visiting this Site, browsing Products, or placing an Order for any jewellery incorporating natural gemstones, you expressly acknowledge and agree to the following:

No two natural gemstones are identical. Each natural gemstone is a product of geological processes spanning millions of years, and will exhibit its own unique characteristics including, but not limited to, colour variation, tone, saturation, clarity, inclusions, surface characteristics, and cut nuance.

The gemstone(s) in the Product you receive may differ in appearance from the gemstone(s) depicted in Site photography. The images on the Site are representative examples of the type, quality grade, and general appearance of the gemstone used, and are not a representation of the exact stone you will receive.

Natural gemstones of the same variety, quality grade, and carat weight may exhibit a range of appearance that is entirely consistent with their natural origin. This is not a defect.

Minor variations in gemstone weight, dimensions, shape, and colour from stated specifications are inherent to handcrafted natural gemstone jewellery and are within accepted industry tolerances.

Handcrafted metal settings may exhibit minor surface variations, tool marks, or dimensional differences that are characteristic of artisanal production and are not defects.

You acknowledge that you have read, understood, and agreed to the above before completing any purchase. If you have specific requirements regarding a gemstone’s appearance, colour tone, or characteristics, we encourage you to contact our team at help@amolih.com prior to placing your Order.

3.3 Gemstone Treatment Disclosure (FTC Compliance)

In accordance with Federal Trade Commission (FTC) guidelines and industry standards set by the American Gem Trade Association (AGTA), AMOLIH discloses that gemstones used in our Products may have undergone standard industry treatments to enhance their appearance, colour, or durability, including but not limited to heat treatment, filling, or coating. Such treatments are standard industry practice and are considered permanent or stable unless otherwise disclosed.

All gold jewellery sold by AMOLIH is hallmarked by the Bureau of Indian Standards (BIS). Each Product is accompanied by a certificate of authenticity detailing its purity, weight, and specifications. A fee of USD $250 will be charged for the replacement of any lost or unreturned authenticity certificate.

3.4 Conflict-Free Diamonds

AMOLIH sources diamonds exclusively from suppliers compliant with the Kimberley Process Certification Scheme. We do not knowingly purchase or sell conflict diamonds.

4. Account Registration

To place an Order, you may be required to create an account on the Site. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.

AMOLIH reserves the right to suspend or terminate your account at its sole discretion if any information provided is found to be false, inaccurate, or in violation of these Terms, or if we detect suspicious activity that may indicate fraud.

5. Products, Pricing & Payment

5.1 Pricing & Currency

Prices on the Site for US customers are displayed in US Dollars (USD). Prices are inclusive of the cost of the Product and any applicable making charges, and are subject to change without prior notice due to fluctuations in gold, silver, diamond, and gemstone markets. The price applicable to your Order is the price displayed at the time you complete your purchase.

Applicable state and local sales taxes will be calculated and added to your Order total at checkout based on your delivery address, in accordance with South Dakota v. Wayfair, Inc. (2018) and applicable state laws.

Import duties on jewellery shipped from India to the United States: the US de minimis threshold for duty-free imports is currently USD $800. For orders at or below this threshold, no customs duties are typically assessed by US Customs and Border Protection. For orders exceeding USD $800, applicable customs duties are included in the price.

5.2 Payment Methods

We accept the following payment methods for US orders:

Credit Cards: Visa, Mastercard, American Express

Debit Cards: Visa, Mastercard

PayPal

Apple Pay / Google Pay

Shop Pay / Shopify Payments

All payments are processed through secure, PCI-DSS compliant payment gateways. Your card issuer may apply additional foreign transaction fees; AMOLIH accepts no liability for any such fees.

5.3 Pricing Errors

In the event a Product’s listed price is lower than its actual price due to a typographical or system error, AMOLIH reserves the right to either contact you for further instructions before fulfilling the Order or to cancel the Order and notify you of the cancellation. You will not be charged for cancelled Orders.

6. Comparison Purchasing & Abuse of Service Policy

AMOLIH designs and handcrafts jewellery individually to order. In order to protect the integrity of our production process and ensure fair access to our services for all customers, the following policies apply:

6.1 No Comparison Purchasing

The purchase of multiple Products for the purpose of comparison — including the same or similar designs in different gemstone grades, carat weights, metal types, ring sizes, or settings — is not permitted. AMOLIH reserves the right to cancel Orders that appear to include multiple items purchased for comparison purposes, and to refund the applicable amounts to the original payment method.

If you are uncertain about a particular Product, we encourage you to contact our design consultants at help@amolih.com or via WhatsApp before placing your Order. Our team is happy to assist you in making an informed decision.

6.2 Non-Commercial Use

The Site and its contents are intended solely for personal, non-commercial use. You may not purchase Products for the purpose of resale, commercial distribution, or use in connection with any commercial activity without prior written consent from AMOLIH.

6.3 Abuse of Service

AMOLIH reserves the right to suspend, restrict, or terminate access to the Site and to cancel or refuse Orders where it reasonably suspects any of the following:

Fraudulent, deceptive, or bad faith ordering conduct

Repeated returns or exchanges that appear to be beyond the scope of legitimate customer use

Use of the Site or its services in a manner that disrupts or harms AMOLIH’s operations or other customers

Violation of any provision of these Terms

Abuse of promotional offers, discount codes, or loyalty programmes

Such actions may be taken without prior notice. In cases of suspected fraud, AMOLIH reserves the right to report the activity to relevant authorities.

7. Shipping & Delivery

7.1 Shipping Coverage

AMOLIH currently ships to all 50 US states and the District of Columbia. We do not currently ship to PO Boxes, APO/FPO/DPO addresses, or US territories outside the mainland.

7.2 Shipping Charges & Timelines

Shipping charges and estimated delivery timelines will be displayed at checkout. All international shipments are fully insured and shipped via COURIER PARTNERS, e.g., FedEx, DHL, UPS with end-to-end tracking. A signature may be required upon delivery for high-value orders. All Products are shipped from our workshop in Jaipur, India.

AMOLIH is not liable for delays caused by customs clearance, courier partners, natural disasters, public holidays, or other circumstances beyond our reasonable control.

8. Returns, Exchanges & Refunds

8.1 Return Window

AMOLIH offers a return window of 15 days to from the date of delivery. To be eligible for a return, the Product must be in its original, unworn condition, with all original tags, certificates, packaging, and documentation intact.

8.2 Non-Returnable Items

The following Products are not eligible for returns or exchanges:

Custom-made, personalised, or engraved jewellery

Products that have been worn, altered, resized, or damaged after delivery

Gift cards and digital vouchers

Products returned without original certificates, tags, and packaging

8.3 How to Initiate a Return

To initiate a return, contact our Customer Support team at help@amolih.com. Upon approval, we will provide a Return Merchandise Authorisation (RMA) number and return shipping instructions. All returns must include the RMA number clearly marked on the outside of the package. For security, please do not write “AMOLIH” or “jewellery” on the outside of the return package.

8.4 Refund Processing

Upon receipt and inspection of the returned Product, your refund will be processed within 14 business days to the original payment method. Original shipping fees are non-refundable unless the return is due to a defect, damage, or error on AMOLIH’s part.

9. Custom Orders & Design Collaboration

AMOLIH’s bespoke design service is available through our consultation process. By approving a custom design and making payment, you acknowledge that Custom Orders are crafted specifically to your specifications and are non-returnable, non-exchangeable, and non-refundable once production has commenced. Minor variations inherent to handcrafted items do not constitute defects.

10. Intellectual Property

All content on the Site — including text, photographs, graphics, logos, product designs, the AMOLIH name, wordmark, and all associated branding elements — is the exclusive property of AMOLIH or its licensors and is protected under the Copyright Act of 1976, the Lanham Act, and other applicable US intellectual property laws. You may not reproduce, distribute, display, transmit, modify, create derivative works from, or commercially exploit any content from the Site without prior written consent from AMOLIH.

11. Privacy & Data Protection

Your privacy is important to us. Our collection, use, storage, and processing of your personal information is governed by our Privacy Policy, available at [PRIVACY POLICY URL]. We comply with applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, and other applicable state privacy legislation.

12. Consumer Rights — United States

Your rights as a US consumer may vary depending on your state of residence. These Terms are intended to comply with applicable federal and state consumer protection laws. Nothing in these Terms is intended to limit any rights you may have under the laws of your state, including implied warranties of merchantability and fitness for a particular purpose, to the extent such rights cannot be waived or limited under applicable law.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AMOLIH, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR THE PURCHASE OF PRODUCTS.

IN NO EVENT SHALL AMOLIH’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable US law.

14. Indemnification

You agree to indemnify, defend, and hold harmless AMOLIH, its directors, officers, employees, affiliates, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your use of the Site, any violation of applicable law, or any violation of the rights of any third party.

15. Force Majeure

AMOLIH shall not be liable for any failure or delay in performance of its obligations under these Terms caused by circumstances beyond its reasonable control, including but not limited to natural disasters, epidemics, pandemics, acts of government, war, civil unrest, strikes, customs delays, supply chain disruptions, international sanctions, or failures of telecommunications or power infrastructure.

16. Governing Law & Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

16.2 Dispute Resolution

If not resolved within 30 days of written notice, the dispute shall be submitted to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India), with the seat of arbitration in Jaipur, India.

16.3 Class Action Waiver

To the fullest extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you waive any right to a jury trial.

17. Compliance with Export & Import Laws

AMOLIH complies with all applicable export and import laws and regulations, including those of India and the United States. By placing an Order, you represent and warrant that the Products you purchase are intended for personal use and not for resale or commercial distribution, and that your purchase does not violate any applicable sanctions, embargoes, or trade restrictions.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns Policy, constitute the entire agreement between You and AMOLIH with respect to the subject matter herein and supersede all prior communications, proposals, and agreements, whether oral or written.

18.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable in any jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed. The remaining provisions shall continue in full force and effect.

18.3 Waiver

No failure or delay by AMOLIH in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof.

18.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. AMOLIH may assign its rights and obligations to any affiliate or successor entity without prior notice.

18.5 Notices

All notices from AMOLIH to You will be sent to the email address registered with your account. It is your responsibility to ensure your contact details are current and accurate.

19. Contact Us

If you have any questions about these Terms, your Order, or require assistance, please contact our Customer Support team:

Email: help@amolih.com

Live Chat: Available on the Site

AMOLIH — Priceless, by Design.

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