Terms & Conditions

1. Introduction & Acceptance of Terms

Welcome to AMOLIH (“we,” “us,” “our”), a fine jewellery brand.

These Terms and Conditions (“Terms”) govern your access to and use of our website at www.amolih.com (the “Site”), including all purchases of Products shipped to destinations within the United Kingdom. By accessing or using the Site, placing an order, or creating an account, you agree to be bound by these Terms, our Privacy Policy, and our Shipping and Returns Policies, all of which are incorporated herein by reference.

We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Site, and your continued use of the Site constitutes acceptance of the modified Terms. You must be 18 years of age or older to use this Site or place an order.

These Terms are provided to you in English. In the event of any conflict between an English-language version and any translation, the English-language version shall prevail.

If you do not agree to these Terms, please do not access or use the Site.

2. Definitions

"Customer" or "You" means any person who accesses or uses the Site from the United Kingdom, registers an account, or places an order for Products to be delivered to a UK address.

"Products" means all jewellery items, including gold, silver, gemstone, and custom-made jewellery, gift cards, and any related accessories listed for sale on the Site.

"Order" means a request placed by You through the Site to purchase one or more Products, subject to confirmation by AMOLIH.

"Custom Order" means any Product that is personalised, engraved, made-to-order, or designed specifically to Your specifications through our consultation or custom design service.

"Natural Gemstone" means any gemstone of natural, earth-mined origin including but not limited to diamonds, rubies, emeralds, sapphires, and semi-precious stones.

"Cooling-Off Period" means the 14-day period after delivery during which you have the statutory right to cancel your Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

3. Product Representations, Images & Natural Gemstone Acknowledgement

3.1 Website Images & Visual Representations

All photographs, images, videos, and visual representations of Products displayed on the Site are provided for illustrative and reference purposes only. While AMOLIH makes every reasonable effort to display Products as accurately as possible, the actual appearance of any Product may differ from its representation on the Site due to:

Variations in device screen calibration, colour rendering, and display resolution

Differences in ambient lighting conditions at the time of photography

Post-processing and colour correction applied to product photography

The inherent optical properties of precious metals and gemstones under different lighting conditions

Such variations in appearance between a Site image and the delivered Product do not constitute a defect, misrepresentation, or grounds for return under these Terms, unless the Product materially fails to conform to its written product description. Your statutory rights under the Consumer Rights Act 2015 are not affected.

3.2 Natural Gemstone Uniqueness — Important Acknowledgement

AMOLIH works extensively with natural, earth-mined gemstones. By visiting this Site, browsing Products, or placing an Order for any jewellery incorporating natural gemstones, you expressly acknowledge and agree to the following:

No two natural gemstones are identical. Each natural gemstone is a product of geological processes spanning millions of years, and will exhibit its own unique characteristics including, but not limited to, colour variation, tone, saturation, clarity, inclusions, surface characteristics, and cut nuance.

The gemstone(s) in the Product you receive may differ in appearance from the gemstone(s) depicted in Site photography. The images on the Site are representative examples of the type, quality grade, and general appearance of the gemstone used, and are not a representation of the exact stone you will receive.

Natural gemstones of the same variety, quality grade, and carat weight may exhibit a range of appearance that is entirely consistent with their natural origin. This is not a defect.

Minor variations in gemstone weight, dimensions, shape, and colour from stated specifications are inherent to handcrafted natural gemstone jewellery and are within accepted industry tolerances.

Handcrafted metal settings may exhibit minor surface variations, tool marks, or dimensional differences that are characteristic of artisanal production and are not defects.

You acknowledge that you have read, understood, and agreed to the above before completing any purchase. This acknowledgement does not affect your statutory right to receive goods that are of satisfactory quality, fit for purpose, and as described, as provided under the Consumer Rights Act 2015.

If you have specific requirements regarding a gemstone’s appearance, colour tone, or characteristics, we encourage you to contact our team at help@amolih.com prior to placing your Order.

3.3 Gemstone Treatment Disclosure

AMOLIH discloses that gemstones used in our Products may have undergone standard industry treatments to enhance their appearance, colour, or durability, including but not limited to heat treatment, filling, or coating. Such treatments are standard industry practice and are considered permanent or stable unless otherwise disclosed. This disclosure is made in accordance with industry best practice guidelines.

All gold jewellery sold by AMOLIH is hallmarked by the Bureau of Indian Standards (BIS) in accordance with Indian hallmarking standards. Each Product is accompanied by a certificate of authenticity detailing its purity, weight, and specifications. A fee of GBP £200 will be charged for the replacement of any lost or unreturned authenticity certificate.

3.4 Conflict-Free Diamonds

AMOLIH sources diamonds exclusively from suppliers compliant with the Kimberley Process Certification Scheme. We do not knowingly purchase or sell conflict diamonds.

4. Account Registration

To place an Order, you may be required to create an account on the Site. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.

AMOLIH reserves the right to suspend or terminate your account at its sole discretion if any information provided is found to be false, inaccurate, or in violation of these Terms, or if we detect suspicious activity that may indicate fraud.

5. Products, Pricing & Payment

5.1 Pricing & VAT

Prices on the Site for UK customers are displayed in Pounds Sterling (GBP). Displayed prices are inclusive of UK Value Added Tax (VAT) at the applicable rate. AMOLIH is responsible for collecting and remitting VAT on orders shipped to the United Kingdom.

For consignments valued at or below £135, AMOLIH collects VAT at the point of sale and remits it directly to HMRC, meaning no additional VAT charges will be levied upon delivery. For consignments valued above £135, customs duty and import VAT may be assessed by HMRC and collected by the courier at the time of delivery. [ADJUST THIS BASED ON YOUR DDP vs. DAP APPROACH — update before going live].

Prices are subject to change without prior notice due to fluctuations in gold, silver, diamond, and gemstone markets and exchange rates. The price applicable to your Order is the price displayed at the time you complete your purchase.

5.2 Payment Methods

We accept the following payment methods for UK orders:

Credit Cards: Visa, Mastercard, American Express

Debit Cards: Visa, Mastercard

PayPal

Apple Pay / Google Pay

Shop Pay / Shopify Payments

All payments are processed through secure, PCI-DSS compliant payment gateways. Transactions will be charged in GBP. Your bank or card issuer may apply additional fees; AMOLIH accepts no liability for any such fees.

5.3 Pricing Errors

In the event a Product’s listed price is lower than its actual price due to a typographical or system error, AMOLIH reserves the right to either contact you for further instructions before fulfilling the Order or to cancel the Order and notify you of the cancellation. You will not be charged for cancelled Orders. This is without prejudice to your statutory rights.

6. Comparison Purchasing & Abuse of Service Policy

AMOLIH designs and handcrafts jewellery individually to order. In order to protect the integrity of our production process and ensure fair access to our services for all customers, the following policies apply:

6.1 No Comparison Purchasing

The purchase of multiple Products for the purpose of comparison — including the same or similar designs in different gemstone grades, carat weights, metal types, ring sizes, or settings — is not permitted. AMOLIH reserves the right to cancel Orders that appear to include multiple items purchased for comparison purposes, and to refund the applicable amounts to the original payment method.

If you are uncertain about a particular Product, we encourage you to contact our design consultants at help@amolih.com or via WhatsApp before placing your Order. Our team is happy to assist you in making an informed decision.

6.2 Non-Commercial Use

The Site and its contents are intended solely for personal, non-commercial use. You may not purchase Products for the purpose of resale, commercial distribution, or use in connection with any commercial activity without prior written consent from AMOLIH.

6.3 Abuse of Service

AMOLIH reserves the right to suspend, restrict, or terminate access to the Site and to cancel or refuse Orders where it reasonably suspects any of the following:

Fraudulent, deceptive, or bad faith ordering conduct

Repeated returns or exchanges that appear to be beyond the scope of legitimate customer use

Use of the Site or its services in a manner that disrupts or harms AMOLIH’s operations or other customers

Violation of any provision of these Terms

Abuse of promotional offers, discount codes, or loyalty programmes

Such actions may be taken without prior notice. In cases of suspected fraud, AMOLIH reserves the right to report the activity to relevant UK authorities, including Action Fraud.

7. Shipping & Delivery

7.1 Shipping Coverage

AMOLIH currently ships to all mainland UK addresses. [Availability in Northern Ireland, the Channel Islands, and the Isle of Man — state your policy here].

7.2 Shipping Charges & Timelines

Shipping charges and estimated delivery timelines will be displayed at checkout. All international shipments are fully insured and shipped via COURIER PARTNERS, e.g., FedEx, DHL, UPS with end-to-end tracking. A signature will be required upon delivery. All Products are shipped from our workshop in Jaipur, India and will therefore be subject to UK customs processing.

AMOLIH is not liable for delays caused by customs clearance, courier partners, natural disasters, public holidays, or other circumstances beyond our reasonable control.

7.3 Distance Selling — Pre-Contract Information

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, AMOLIH provides the following pre-contract information:

The main characteristics of each Product are described on the relevant product page on the Site

The total price of Products, including VAT, will be displayed clearly at checkout

Delivery charges (if any) will be displayed at checkout before you confirm your Order

You have the right to cancel your Order within 14 days of delivery (see Section 8)

AMOLIH’s identity, registered address, and contact details are provided in Section 20 of these Terms

8. Returns, Exchanges, Refunds & Statutory Cancellation Rights

8.1 Statutory Right to Cancel (Cooling-Off Period)

If you are a consumer in the United Kingdom, you have the right to cancel your Order within 14 days of receiving the Product without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right is in addition to AMOLIH’s own return policy.

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g., by email to help@amolih.com) before the Cooling-Off Period expires. You may use the cancellation form below, but it is not obligatory.

Model Cancellation Form: To AMOLIH, [REGISTERED ADDRESS], Email: help@amolih.com — I/We hereby give notice that I/we cancel my/our contract of sale of the following goods [ORDER DETAILS], received on [DATE], Name: [NAME], Address: [ADDRESS], Date: [DATE].

Upon cancellation, you must return the Product to us within 14 days. We will reimburse all payments received from you, including standard delivery costs (but not supplementary costs if you chose a more expensive delivery option), within 14 days of receiving the returned Product. Reimbursement will be made using the same payment method used for the original transaction.

8.2 Exceptions to the Right to Cancel

The following Products are exempt from the statutory right to cancel and from AMOLIH’s return policy:

Custom-made, personalised, or engraved jewellery (clearly exempt under the Regulations as goods made to consumer’s specifications)

Products that have been worn, altered, resized, or damaged after delivery

Gift cards and digital vouchers

Products returned without original certificates, tags, and packaging

8.3 AMOLIH Return Policy (Beyond Statutory Rights)

AMOLIH offers a 15 day return and exchange policy from the date of delivery for eligible Products. To be eligible, the Product must be in its original, unworn condition with all original tags, certificates, packaging, and documentation intact.

8.4 How to Initiate a Return

To initiate a return, contact our Customer Support team at help@amolih.com. Upon approval, we will provide a Return Merchandise Authorisation (RMA) number and return shipping instructions. All returns must include the RMA number clearly marked on the outside of the package. For security, please do not write “AMOLIH” or “jewellery” on the outside of the return package.

8.5 Refund Processing

Upon receipt and inspection of the returned Product, your refund will be processed within 14 business days to the original payment method. Original shipping fees are non-refundable unless the return is due to a defect, damage, or error on AMOLIH’s part, or you are exercising your statutory right to cancel within the Cooling-Off Period.

9. Statutory Rights Under the Consumer Rights Act 2015

If you are a consumer in the United Kingdom, you have statutory rights under the Consumer Rights Act 2015 that cannot be excluded or limited by these Terms. These include the right to receive goods that are:

Of satisfactory quality — meeting the standard a reasonable person would consider satisfactory given the description, price, and all other relevant circumstances

Fit for purpose — suitable for the purpose for which goods of that kind are commonly supplied, and any specific purpose you made known to AMOLIH before purchase

As described — conforming to any description given by AMOLIH on the Site or in any pre-contract communications

If a Product does not meet these standards, you may be entitled to a repair, replacement, or refund. For defective goods within 30 days of delivery, you are entitled to a full refund (the “short-term right to reject”). After 30 days, you are entitled to a repair or replacement in the first instance, or a refund if repair or replacement is not possible or is not carried out within a reasonable time. Nothing in these Terms affects your statutory rights as a UK consumer.

10. Custom Orders & Design Collaboration

AMOLIH’s bespoke design service is available through our consultation process. By approving a custom design and making payment, you acknowledge that Custom Orders are crafted specifically to your specifications and are expressly exempt from the statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as they are goods made to the consumer’s specifications. Custom Orders are accordingly non-returnable, non-exchangeable, and non-refundable once production has commenced, subject to your statutory rights for defective goods under the Consumer Rights Act 2015.

12. Intellectual Property

All content on the Site — including text, photographs, graphics, logos, product designs, the AMOLIH name, wordmark, and all associated branding elements — is the exclusive property of AMOLIH or its licensors and is protected under the Copyright, Designs and Patents Act 1988, the Trade Marks Act 1994, and other applicable UK and international intellectual property laws. You may not reproduce, distribute, display, transmit, modify, create derivative works from, or commercially exploit any content from the Site without prior written consent from AMOLIH.

13. Privacy & Data Protection

Your privacy is important to us. Our collection, use, storage, and processing of your personal information is governed by our Privacy Policy, available at [PRIVACY POLICY URL].

In relation to the processing of personal data of UK-based customers, AMOLIH complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We act as the data controller in respect of your personal data. You have the following rights in relation to your personal data: the right to access, rectification, erasure (“right to be forgotten”), restriction of processing, data portability, and the right to object to processing. To exercise any of these rights, please contact us at . You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

14. Limitation of Liability

To the fullest extent permitted by applicable law in the United Kingdom, AMOLIH, its directors, officers, employees, affiliates, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunity, arising out of or in connection with your use of the Site or the purchase of Products.

In no event shall AMOLIH’s total aggregate liability to You for all claims arising out of or in connection with these Terms exceed the total amount paid by You for the specific Product giving rise to the claim.

Nothing in these Terms shall exclude or limit AMOLIH’s liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability under the Consumer Rights Act 2015 or any other liability that cannot be excluded or limited under applicable UK law.

15. Indemnification

You agree to indemnify, defend, and hold harmless AMOLIH, its directors, officers, employees, affiliates, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your use of the Site, any violation of applicable law, or any violation of the rights of any third party.

16. Force Majeure

AMOLIH shall not be liable for any failure or delay in performance of its obligations under these Terms caused by circumstances beyond its reasonable control, including but not limited to natural disasters, epidemics, pandemics, acts of government, war, civil unrest, strikes, customs delays, supply chain disruptions, international sanctions, or failures of telecommunications or power infrastructure.

17. Governing Law & Dispute Resolution

17.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

17.2 Dispute Resolution

Any dispute, controversy, or claim arising out of or in connection with these Terms shall first be attempted to be resolved amicably through direct negotiation. If the dispute is not resolved within 30 days of written notice, you may refer the dispute to an approved Alternative Dispute Resolution (ADR) provider. AMOLIH will notify you of the relevant ADR provider upon request.

Nothing in these Terms prevents you from taking legal proceedings before the courts of England and Wales, or before the courts of your country of habitual residence within the United Kingdom.

18. Online Dispute Resolution (UK & EU)

The European Commission provides an Online Dispute Resolution (ODR) platform for consumers, available at https://ec.europa.eu/consumers/odr. AMOLIH’s email address for ODR purposes is help@amolih.com. While AMOLIH is not obliged to participate in ADR proceedings, we will consider any request to do so on a case-by-case basis.

19. Compliance with Export & Import Laws

AMOLIH complies with all applicable export and import laws and regulations, including those of India and the United Kingdom. By placing an Order, you represent and warrant that the Products you purchase are intended for personal use and not for resale or commercial distribution, and that your purchase does not violate any applicable sanctions, embargoes, or trade restrictions.

20. General Provisions

20.1 Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns Policy, constitute the entire agreement between You and AMOLIH with respect to the subject matter herein and supersede all prior communications, proposals, and agreements, whether oral or written.

20.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed. The remaining provisions shall continue in full force and effect.

20.3 Waiver

No failure or delay by AMOLIH in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof.

20.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. AMOLIH may assign its rights and obligations to any affiliate or successor entity without prior notice.

20.5 Language

These Terms are drafted in English. In the event of any conflict between an English-language version and any translation, the English-language version shall prevail.

20.6 Notices

All notices from AMOLIH to You will be sent to the email address registered with your account. It is your responsibility to ensure your contact details are current and accurate.

20.7 Third Party Rights

These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

21. Contact Us

If you have any questions about these Terms, your Order, or require assistance, please contact our Customer Support team:

Email: help@amolih.com

WhatsApp: [UK WHATSAPP NUMBER]

Live Chat: Available on the Site

Registered Address: Amolee Jewels Private Limited, S-10, Jeevan Vihar Complex, New Colony, M.I. Road, Jaipur, Rajasthan – _302001

AMOLIH — Priceless, by Design.

© 2026 [AMOLIH]. All Rights Reserved.